Workpro Complaints and Enquiries System chosen by Local Government Ombudsman in England
November 2007
In partnership with a Catalist Partner IPL, based in Bath, CAS has won an important contract for the supply of our Workpro Complaints and Enquiries system to the Commission for Local Administration in England, otherwise known as the Local Government Ombudsman (LGO).
Operating from three administrative centres, the LGO is an independent and impartial service that investigates complaints about councils in England on such matters as housing, planning, education and social services. The purpose of the LGO's procurement is to acquire a business support system that will not only replace the current case tracking system but will also offer support to a much wider range of business processes.
CAS is responsible for the deployment of Workpro Complaints which will provide support for a new Access and Advice Service operating from LGO's Coventry office. Later stages of the programme will involve the replacement of the existing complaints management system and provide full support to LGO's investigations business processes.
"CAS has an unblemished record of delivery and an outstanding reputation with Ombudsman services throughout the UK and Ireland. The CAS/IPL team is now completely committed to delivering this business critical system to the LGO."
David Wells, CAS Managing Director.