Ombudsman and Commissioner IT Solutions
CAS has a track record of successfully deploying IT solutions to many Ombudsmen and Commissioners throughout the UK. We have significant experience of the business processes and IT solutions needed to support such organisations and our product Workpro Ombudsman has been specifically designed to satisfy this market's needs.
Workpro is unique in the marketplace as it provides the core business system for the entire Ombudsman/Commissioner organisation. In addition to case workers, Workpro delivers support to contact/call centre staff, PR/Communications department, Outreach/Participation and policy staff.
Workpro Ombudsman:
| Encourages Best Practice |
Root Cause Analysis enables lessons to be learned from both enquiries and complaints |
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Tailored workflow combined with advanced case management tools guarantee a consistently high standard of casework management |
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| Increases Complainant Accessibility |
Contact and document management features ensure communication with all stakeholders is timely and of the highest quality |
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All forms of customer contact are supported from phone to SMS texts and web forms |
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| Promotes Knowledge Management |
Knowledge base features provide staff with best practice guidance and useful reference material such as landmark & precedent cases |
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| Improves Performance |
Advanced reporting tools support performance monitoring and resource allocation |
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Workload management tools increase staff productivity |