Comprehensive new Workpro product documentation created by doc-department

by 8 | posted in Case Management News | 17th August 2016

Doc department

Customers interested in our flagship Workpro case and complaints handling software can now view comprehensive new online product documentation.

The concise and clear support content has been created by technical-communications firm doc-department.

We wanted to find a more efficient way to deliver support content about Workpro to our customers.

Chris Ellis, Chief Technical Officer at CAS, says, “Our Workpro case management software is highly configurable. We’d struggled to find an approach to documentation which allowed us to minimise the cost of documenting different variants of the product. doc-department created a modular documentation framework which has made it quicker and more cost-effective to do this.”

Our Workpro case and complaints managing software manages complaints, enquiries, requests and issues to reduce costs and ensure compliance. A key strength of Workpro is its configurability which enables its use in a broad range of applications such as Financial Services, Ombudsman, HR, and FOI requests. However, this configurability presents a real challenge for delivering comprehensive product documentation.

doc-department designed a modular approach to deliver comprehensive online documentation, customised variants of the content, and a scalable platform from which to efficiently and quickly deliver future updates.

To find out more about Workpro visit www.workpro.com

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