New Office...more staff. CAS is growing!
CAS is delighted to welcome our two latest recruits to the Workpro Business Analyst team, Carol Flynn and Alexander (Sander) Bowie.
In their roles as Workpro Implementation Specialists, Carol and Sander’s main priorities are tailoring our Workpro case management system for clients, as well as customer support.
Both Carol and Sander have extensive experience in a variety of technical roles. Simon Harbisher, Business Analyst Team Manager comments:
“Carol and Sander have just the kind of skillset and attitude we are looking for to assist with the development of the company. In particular I am impressed by their focus on delivering excellent customer service.”
They join an expanding and dynamic team of “CASTODIANS”, as CAS staff like to call ourselves following our move to employee ownership in 2014.
Carol and Sander both cited CAS’s emphasis on employee participation as one of the reasons why they were attracted to working at CAS. Developers and analysts take part in daily “scrums” to ensure everyone knows exactly what is being done, by when, by whom. Communication is further encouraged through monthly team meetings, where suggestions are welcomed. CAS’s core values are shared Accountability, Collaboration and Trust, (ACT).
Workpro complaint and case management software efficiently manages complaints, customer feedback, enquiries, FOI requests, investigations and issues in one integrated system.
Built-in intelligent workflow, templates and targets ensure quality and consistency in case handling. Reporting provides robust management information, while configuration tools enable the solution to adapt to business needs.
For more information, please visit our website: www.workpro.com