Skipton chooses Workpro software in readiness to comply with FCA reporting rule changes
Computer Application Services (CAS) welcomes Skipton Financial Services (SFS) as the latest customer to choose Workpro complaints management software.
SFS receives few complaints but the business seeks to use each as an opportunity to learn and improve.
As well as being configured to meet new FCA reporting rules, which come into force in 2016, Workpro guides process, provides valuable management information and contains handling costs.
Above all, Workpro helps organisations uphold customer service levels, putting things right when they go wrong.
Ken Naismith, CAS chief executive, says, “We would like to extend a warm welcome to SFS. It is important that even organisations receiving low numbers of complaints take those they do receive seriously. Even good companies get complaints. Great companies learn from them.
“Workpro Complaints for Financial Services software supports firms regulated by the UK Financial Conduct Authority to improve complaints handling, treat customers fairly and meet their regulatory responsibilities.”
Workpro enables users to record and manage all complaints within a secure, comprehensive system. Well-defined workflow ensures complaints progress in accordance with FCA and business procedures.
A comprehensive reporting environment provides the ability to easily produce management information, as well as the regulatory reports required by the FCA.
Root cause and trend analysis provide valuable management insight that can be used to improve products and services.