Workpro Complaints is on G Cloud 8

by Lynne Campbell | posted in Case Management News | 18th August 2016

G Cloud

Workpro is available as a cloud hosted service through the newly awarded UK Government G Cloud 8 framework.

G Cloud is a procurement agreement for cloud services.  It can be used by organisations across the UK public sector including central government, local government, health, education, devolved administrations, emergency services, defence and not-for-profit organisations.

Suppliers on G Cloud are carefully evaluated during the tender process and pre-agreed terms and conditions offer customers sound contractual safeguards.  The framework is managed by the Crown Commercial Service (CCS).  CCS is a public sector organisation working on behalf of the public sector to save money for the public sector and the taxpayer.

Workpro G Cloud services can be found on the UK Government Digital Marketplace:

Software as a Service: Workpro Case Management and Complaints Handling System

Workpro complaint and case management software efficiently manages complaints, customer feedback, enquiries, FOI requests, investigations and issues in one integrated system.  Built-in intelligent workflow, templates and targets ensure quality and consistency in case handling.  Reporting provides robust management information, while configuration tools enable the solution to adapt to business needs.

Specialist Cloud Services: Workpro Case Management Implementation Services

Workpro Implementation Services are available for the optimisation of a client’s Workpro deployment, covering business analysis, non-standard configuration, integration, data migration, training and other consultancy services.

Workpro is developed by Computer Application Services (CAS) Ltd.

We have supplied complaint management systems since 2003.  Our customers include many Ombudsman and Commissioner schemes, as well as other customer facing organisations.

Now employee owned, every team member takes a personal interest in the delivery and successful implementation of your solution.  Professional and highly experienced, our aim is that your solution is exactly what you really need.

For more information, visit:



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