Complaints handling is heavily regulated in the financial services sector and good reporting is vital.
Household names use our Workpro Complaints for Financial Services product to ensure all complaints are dealt with effectively and that they comply fully with FCA regulation and reporting.
In addition, the system provides valuable root cause and trend data that helps them to continually analyse and improve products and services.
Companies that see complaints as valuable customer insight really do gain the competitive edge.
Complaints have been a hot topic in the financial services industry for some time now. It’s not just fines for mis-selling and poor advice making the headlines, the FCA has also been issuing huge fines for poor complaints handling itself. Workpro ensures you meet your regulatory obligations while providing better service to customers
Learn more: Workpro Complaints for Financial Services (this link will take you to our dedicated product website).