Complaints handling in the NHS is a vital issue, particularly considering recent high-profile NHS service failings.
Many NHS bodies have taken steps to make it easier to submit a complaint and there is an increased awareness amongst the UK public of the right to complain.
However, there is more to do. The Parliamentary and Health Service Ombudsman (PHSO) has conducted a survey of senior NHS leaders about their organisations approach to complaint handling. This will be feed into a single set of standards for NHS complaint handling. The survey closed on the 29th November 2019.
Our Workpro complaints management software helps NHS bodies improve complaints handling and reporting. PHSO promote the need to learn from complaints to improve services – Workpro collects a wealth of data on complaints that helps you do just that.
Workpro is based on the Model Complaints Handling Procedure advocated by the Scottish Public Services Ombudsman, so for Scottish Health Boards it is compliant with the NHS Scotland Model Complaints Handling Procedure (CHP) ‘out of the box’.
Learn more: Workpro complaints management software (this link takes you to our dedicated product website).