Case management solutions for Ombudsman and Commissioner schemes

Working with Ombudsman, Commissioner and Regulatory bodies for more than a decade, the Workpro team really understand how to optimise IT solutions that support such organisations.

We help our clients improve service while managing increasing caseloads and squeezed budgets, through better productivity and management tools. Workpro also monitors timescales and goals and demonstrates performance against Key Performance Indicators (KPIs).        

Configurable, Cost Effective
Whilst no two Ombudsmen’s business processes are identical, our experience is that there are more similarities than differences, allowing us to efficiently implement solutions in a very cost-effective and low risk manner. Workpro is highly configurable and our experienced consultants can work with clients to tailor their solution to suit their specific needs.

The Leading Ombudsman Solution
Workpro is used to manage cases of all types from enquiries and complaints, to Freedom of Information (FOI) requests and internal/service complaints.  It provides the core business system for the entire Ombudsman/Commissioner organisation - in addition to case workers, Workpro delivers support to contact centre staff, PR departments and Outreach and Policy staff.

For more information visit our dedicated website: