CAS offer an extensive range of support options - all provided in accordance with ITIL best practice. We aim to ensure your solution continues to meet your requirements and that you have ongoing peace of mind.
Service Level Agreement
Following system acceptance, clients can enter into a Service Level Agreement (SLA) with CAS. The SLA covers maintenance and support activities, as well as arrangements for system enhancements requests, such as changes or additions to the system.
Product Upgrades and New releases
Product and system upgrades are available to our software support contract customers. Any major upgrades requiring more extensive investment of time and resources would be agreed and scheduled as required.
IT System Maintenance and Support
A number of our clients have no inhouse IT staff and CAS manages their IT installation (including the IT infrastructure) for them, acting as their de-facto IT department.
Managed Hosting Providers
We also have a number of clients whose system is housed with a third party managed hosting supplier. We are experienced in working with other such suppliers and are known for our pro-active, collaborative approach in such arrangements.