CAS offer an extensive range of IT support services. Our friendly, highly-skilled team is here to support deployment, future enhancements, and everything in between.
We aim to ensure your solution continues to meet your requirements and that you have ongoing peace of mind.
Service Level Agreement
Our Service Level Agreement (SLA) covers maintenance and support activities, as well as arrangements for system enhancements requests, such as changes or additions to the system.
Product Upgrades and New releases
Product and system upgrades are available to our software support contract customers. These are always agreed and scheduled with clients beforehand.
IT System Maintenance and Support
Several CAS clients have no inhouse IT staff, so we manage their IT installation for them, acting as their de-facto IT department.
Managed Hosting Providers
We also have a number of clients whose system is housed with a third-party managed hosting supplier. We are experienced in working with other such suppliers and are known for our pro-active, collaborative approach in such arrangements.
For information on Workpro Support Services visit our dedicated product website.